Do I need to be a Club Member to Order?
Yes, only club members can place orders. If you wish to join, call us at 1-888-645-2789. If a representative is not immediately available, please send us a message to Accounts@CustomFrameClub.com
What Membership options do you offer?
We offer three options of membership for first-time customers: Monthly (every month) for $15, Quarterly (every three months) for $36, and Semi-annual (every six months) for $54. For returning customers who previously canceled, we offer the standard annual membership (every 12 months) for $195. Memberships can be canceled at any time, and once you have signed up for a membership, the price you pay will remain the same price forever.
How do I become a Club Member?
You may proceed by clicking on 'Join Membership' in the menu bar and selecting the best plan for you. Submit the required information, and once submitted, we will set up your wholesale account and provide login instructions (typically within 24-48 hours).
A link to set up your password will be provided once your account has been set up. Once you have set up your account, all your future orders should be placed on our exclusive wholesale website: www.CustomFrameClub.com.
How does this website work?
Browse our online frame collection and select your desired frame style, follow the sizing instructions on the product page, and add it to your cart. If your framing project requires any acrylic front, backing, or matting, you may select them under the "Accessories" link via the top menu, size, and add to cart.
How do I measure my artwork/item for framing?
Measure the exact dimensions of the item you are wanting to frame to the nearest 1/8th of an inch and order your frame and accessories based on those dimensions (see product page for sizing instruction exceptions when ordering mat or liners). It will not matter which dimension is entered for width and which for height as it will create the same frame. You determine the orientation when attaching the hanging hardware to the frame.
What if there is an issue with my order?
If we make a sizing or workmanship error when making your frame of if there is shipping damage, you are fully covered. Simply email us a photo of the issue or damage and we will arrange to have it replaced. See our Policies page for what is covered and not covered by our replacement policy.
Do you accept returns on custom items?
Yes, you may return a custom item/order for a refund for any reason per our return policy for a refund of the cost of the custom items returned (less 30%). Simply reply to your confirmation email requesting a return authorization.
Will my frame come assembled?
Pricing is based on frames being sent ready to assemble. Customers who prefer to have their frames shipped pre-joined may have that noted on their account. Please note that shipping surcharges may be charged separately at the time of shipment if the cost of shipping exceeds the amount paid on the order. Once we receive the request in the notes, we will send you an invoice for the additional cost if it applies.
After I place my order, how long will it take for my order to be delivered?
Most frame orders are completed and shipped out within a few business days after the order is placed though this is not guaranteed. Once your frame order has shipped, it can take FedEx Ground and UPS Ground 1 to 5 business days to deliver the order, depending on the distance between our facilities and the destination. If you have a deadline, please let us know by replying to your confirmation email after you placed your order. We will do our best to meet your deadline and if we feel we can not, we’ll contact you.
What is the Rabbet specification of a moulding mean?
The Rabbet is the recess on the inside edge of the frame where the artwork is placed. The size of the rabbet denotes the depth of this recess. Typically, this size does not affect the framing of any artwork since various sized offset clips or framing points can be used to meet the needs of any artwork depth / rabbet depth combination.