Do I need to be a Club Member to Order?
Yes, only club members can place orders. If you wish to join, call us at 1-888-645-2789. If a representative is not immediately available, leave a message and we will contact you within 24 hours to setup your account.
What Membership options do you offer?
We offer a flat annual membership rate of $225, but for first time members, we offer a trial membership of $19.95 per month, which can be cancelled at any time. Customers who join under our trial membership monthly rate may remain on that rate indefinitely if they choose to do so, or they may convert to annual membership at any time.
How do I become a Club Member?
You may proceed with placing your first order by registering as a "new member" at checkout. Before starting on your first order, a representative will contact you to setup your club membership. Or, if you have questions, you may call us at 1-888-645-2789 and have your account setup over the phone.
How does this website work?
Browse our online frame collection and select your desired frame style, follow the sizing instructions on the product page, and add it to your cart. If your framing project requires any acrylic front, backing, or matting, you may select them under the "Accessories" link via the top menu, size, and add to cart.
How do I measure my artwork/item for framing?
Measure the exact dimensions of the item you are wanting to frame to the nearest 1/8th of an inch and order your frame and accessories based on those dimensions (see product page for sizing instruction exceptions when ordering mat or liners). It will not matter which dimension is entered for width and which for height as it will create the same frame. You determine the orientation when attaching the hanging hardware to the frame.
What if there is an issue with my order?
If we make a sizing or workmanship error when making your frame of if there is shipping damage, you are fully covered. Simply email us a photo of the issue or damage and we will arrange to have it replaced. See our Policies page for what is covered and not covered by our replacement policy.
Do you accept returns on custom items?
Yes, you may return a custom item/order for a refund for any reason per our return policy for a refund of the cost of the custom items returned (less 25%). Simply reply to your confirmation email requesting a return authorization.
Will my frame come assembled?
Pricing is based on frames being sent ready to assemble. Customer's who prefer to have their frames shipped pre-joined, may have that noted on their account (shipping surcharges may be charged separately at the time of shipment if the cost of shipping comes out higher than what was paid on the order).
After I place my order, how long will it take for my order to be delivered?
Most frame orders are completed and shipped out within a few business days after the order is placed though this is not guaranteed. Once your frame order has shipped, it can take FedEx Ground and UPS Ground 1 to 5 business days to deliver the order, depending on the distance between our facilities and the destination. If you have a deadline, please let us know by replying to your confirmation email after you placed your order. We will do our best to meet your deadline and if we feel we can not, we’ll contact you.
What is the Rabbet specification of a moulding mean?
The Rabbet is the recess on the inside edge of the frame where the artwork is placed. The size of the rabbet denotes the depth of this recess. Typically, this size does not affect the framing of any artwork since various sized offset clips or framing points can be used to meet the needs of any artwork depth / rabbet depth combination.